FAQ
Frequently asked questions
When will I get my product ?
It depends on where you are. We take 1/2 days to process your order and. Orders processed will take 4-7 business days to arrive. Overseas deliveries can take anywhere from 5-10 days. Delivery details will be provided in your confirmation email.
Do you ship all over the world ?
Yes, absolutely. We ship worldwide.
Why is my order taking so long to arrive?
This is due to the high amount of orders we process and ship. We are doing our best to provide you with the fastest shipping service available so that you can get your products in the soonest time possible.
How do I track my orders?
You can track easily your order, check your email for shipping confirmation and track your order
From where do you ship your product?
Our offices are located in France. Our international warehouse is located in USA, EU & China.
There are some items missing from my order, what's going on?
Our products are shipped separately according to your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us an image of the damaged item in question at hello@ourhomehaven.com. We will send you a similar replacement item as soon as possible.
I still have not received my order. What takes so much time?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can trace your order and see where it is at any time. If you still feel that you need help in tracking your package, or would like to inquire about it, please contact us
Do you have a refund policy
We here at Home Haven are confident that you will achieve some amazing results at home, but if not, we do offer a 14-day money back guarantee! For more information, please read more about our refund policy.
FAQs: Product features
Home Haven CD and Bluetooth player only plays CDs?
The player comes with multiple functions: it can be used as Bluetooth speaker, FM radio, USB flash drive, micro SD, MP3 player, clock or wired speaker (or connect and output the CD player to another external wired speaker/headphones).
How do you turn Home Haven CD and Bluetooth player on?
Pull the power cable to turn it on, and convenient for you to enjoy a musical lifestyle! Listen to your favorite songs at any time using the remote control supplied with the player.